Noetix offers a comprehensive array of technical support and service options to assist customers in maintaining optimal performance of their Noetix solution.
As a Noetix customer, your relationship with Noetix doesn’t end with implementation. Noetix offers a wide range of technical support and service solutions to help you take full advantage of your Noetix investment. Whether you require non-business day support coverage or access to Noetix’s extensive web-based resources, Noetix Support offers a support plan that fits your specific requirements and budget.
Noetix Support Services:
- Noetix Product Support is provided by highly qualified technical support engineers skilled with the experience and resources to quickly resolve system issues.
- Noetix Download Center provides 24/7 Web-access to the latest software releases including compatibility updates, functionality improvements, documentation updates and product fixes.
- Noetix Online Knowledge Base allows you to find solutions to customer-reported product issues, accessing patches or documented workarounds quickly to resolve system issues.
- Noetix Administrator Assistance is provided to those trained professionals in the routine operation and maintenance of their Noetix environment.
- Noetix Customer Service includes processing requests for enhancements to Noetix software, responding to additional product needs or customization requirements, or assistance in arranging training or other services.
Step One: Self-help through the Noetix Online Knowledge Base
Step Two: If issue still unresolved, Noetix Administrator engages a Noetix Support Engineer by way of Online Support.
Step Three: If issue still unresolved, more detailed information is sent to Noetix Support (i.e. Screen shots, error messages, steps to reproduce problem, etc.)
Step Four: When online resolution fails, issue is escalated to a senior Support Engineer who may conduct remote web-session diagnostics.
Step Five: If issue not immediately resolvable, Noetix Support escalates to Noetix Engineering for response and resolution.